Effective Date: [15th November 2024]

Introduction

At TF2 Smartphone Solutions, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase products, or book repair services.

Information We Collect

We may collect the following types of information:

  1. Personal Information: When you fill out a form on our website (e.g., booking a repair or contacting us), we collect personal details such as your name, email address, phone number, and any information you provide in your message.

  2. Order Information: When you make a purchase, we collect information necessary to process your order, including shipping address, payment information, and order details.

  3. Technical Data: We may collect information about your device and internet connection, including your IP address, browser type, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders.
  • To communicate with you regarding your orders or inquiries.
  • To provide customer support and respond to your questions.
  • To improve our website and services based on user feedback.
  • To send promotional emails about new products or special offers if you have opted in to receive such communications.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering products.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate information.
  • Request deletion of your personal information under certain circumstances.
  • Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us using the contact details provided below.

Cookies

Our website uses cookies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

TF2 Smartphone Solutions
Email: support@tf2ssltd.co.uk
Address: 47 Market Street, Oakengates, Telford, TF2 6EL